Refund and Returns Policy

At StyleBake, powered by VRAI LLC, customer satisfaction is at the heart of everything we do. Our commitment goes beyond just delivering premium, personalized clothing—we aim to ensure every interaction with our brand is seamless and rewarding. We understand that sometimes your purchase might not be exactly as expected, and our returns and refunds policy is designed to ensure your shopping experience remains hassle-free and enjoyable.

Return Conditions

We gladly accept returns within 30 days of your purchase date, provided items remain unworn, unwashed, and in their original condition. Products must include original packaging, tags, and any accompanying documentation.

Non-Returnable Items

Due to the customized nature of our print-on-demand products, items personalized specifically for you cannot be returned unless damaged, defective, or incorrectly produced by us. Please ensure your designs, sizes, and orders are thoroughly reviewed before finalizing your purchase.

Return Process

Initiating a return is simple. Please contact our customer service team at contact@stylebake.com, providing your order number, detailed reasons for the return, and relevant photos (if applicable). Our dedicated customer support team will guide you through every step to ensure your return is processed swiftly.

Return Address

All returns should be clearly marked with your order number and sent to our official returns facility:

StyleBake Returns144 W 45TH ST, LOS ANGELES, CA, 90037, United States

Refund Process

Upon receiving and inspecting your returned item, we will promptly notify you via email regarding the approval of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

Damaged or Defective Items

Quality assurance is paramount at StyleBake, yet if your item arrives damaged, defective, or incorrectly produced, please contact us immediately. Provide photographs clearly showing the issue, and we’ll swiftly replace the product or issue a full refund, including return shipping costs.

Shipping Costs for Returns

If your return is due to a StyleBake error (damaged, defective, or incorrect items), we will fully cover return shipping costs. For returns based on personal preferences or sizing issues, customers will bear the shipping fees.

We strongly recommend using a shipping service with tracking and insurance. StyleBake is not responsible for lost or damaged items during return shipping.

Exchange Policy

We understand sizing and preference nuances. While direct exchanges are challenging due to customization, we’ll help facilitate a new order once your return is received and processed. Reach out to our customer service for guidance on placing your replacement order swiftly and easily.

Cancellation Policy

Orders can be canceled within 12 hours of purchase or before production begins. Due to our customized production process, cancellations beyond this timeframe aren’t possible, but please contact us immediately to check your order status.

Refund Period

Refunds are typically processed within 5-7 business days following approval. Depending on your financial institution, it may take additional time to reflect in your account.

Exceptions

We strive for fairness and clarity in all situations, but exceptional circumstances may require additional review. If you believe your situation warrants further consideration, please contact our team directly for personalized assistance.

Return Costs for Damaged Items and Satisfaction

StyleBake proudly covers all costs associated with returns if items are damaged, defective, or significantly differ from your original order. For personal dissatisfaction or sizing issues unrelated to manufacturing defects, return costs will be the responsibility of the customer.

Payment Method for Refunds

All refunds will be processed through the original payment method used during checkout. Please allow additional time depending on your bank or financial institution.

Complaint & Dispute Resolution

In the event of any disputes or complaints, please contact our customer service directly at contact@stylebake.com or +1 (213) 279-9933. We are committed to addressing your concerns swiftly and fairly, complying with all applicable consumer protection laws.

Our return and refund policies fully adhere to the consumer protection laws of the United States and the State of California.

For any questions or further assistance, please contact our dedicated customer service team:

Company Name: VRAI LLC
Company Number: 202110410922
Address: 144 W 45TH ST, LOS ANGELES, CA, 90037, United States
Email: contact@stylebake.com
Phone:+1 (213) 279-9933
Contact Form: Click here
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing StyleBake—where your satisfaction is our style!